FAQ

FREQUENTLY ASKED QUESTIONS

Where are you located?

CHIC Storefront
18107 Highland Market Dr. Ste. 105
Baton Rouge, LA 70810
(225) 448-5877
hello@shopthechicgirl.com

CHIC Warehouse
11930 Industriplex Blvd. Ste. 9
Baton Rouge, LA 70809
hello@shopthechicgirl.com

What are your hours of operation?
Of course, shopthechicgirl.com is open 24/7 365, but our warehouse is only open Monday through Friday 9a–2p CST. CHIC storefront is open Monday–Friday 10a– 6p CST and Saturday 10a– 5p CST.

How can I contact you?
The best way to contact us is to email hello@shopthechicgirl.com or call our storefront at (225)448-5877 to be contacted back by our warehouse manager.

Can I get on your email list?
Absolutely! You’ll be able to see Chic New Arrivals right in your inbox! Just scroll down to the bottom of the website – you'll see a box to enter in your email address. 

Are all of the items on your website also in-store?
No, most of our items listed on shopthechicgirl.com are Online Exclusive. Some styles may also be available in-store. For questions regarding in-store inventory, please give our store front a call at (225)448-5877 or send us a DM on social media to check for availability.

Do I need to create a login to shop?
No - feel free to check out as a guest. However, we recommend creating an account. It will speed up the process for future orders and allow you to keep up with your order status. It also reduces the chances of accidentally having a mistake in your shipping/billing address.

Why should I create an account?
Once a you sign up for an account, you’re officially a Chic girl! Creating an account is the best way for us to welcome you into the Chic circle! You’ll have access to your past orders, store credit codes, and have a faster check out process! You'll also receive special news in your email! 

What if I forget my password?
You can select the “Forgot Password” link on the login page. If you still need help, we are available by email at hello@shopthechicgirl.com!

Should I receive an email and tracking number after placing an order?
Yes, you will receive 2 separate emails. The first email confirms your order was received and is processing. Once your order has been completed, you will receive a second email with a tracking number, or local pick up confirmation. You will then know to be on the lookout for your package or to stop by to pick up your order! If you do not receive either of these emails in a timely manner, please check your spam folder and then add hello@shopthechicgirl.com to your email address book for future notifications.

Can I cancel my order?

We are not able to cancel orders as we process and ship them out very quickly.

What is your return policy?

You can view our return policy here.

What if the item I want to order is out of stock?
Please sign up for the waitlist! We go through popular out-of-stock items on a weekly basis to decide whether we should reorder. The biggest factor in what should be restocked comes straight from you! 

If I’m on the wait list, does that mean I’m guaranteed to receive the item?
No, our items sell quickly and we are limited to the quantity of our vendors. However, we will try our very best to restock items if they are available!

Can I use multiple discount codes for one order?
Unfortunately, our site only allows for one discount code to be used per order. However, you can use a discount code and a store credit code on one order.

Is there a special way to shop?
We have multiple ways for you to shop CHIC! From Facebook Live sales via CommentSold, shopping in our storefront, to shopping right here on shopthechicgirl.com - we have a few things we recommend! Sign up for wait lists! Also follow us on all forms of social media and join our mailing list. You never know when there will be a surprise only announced through social media or email!

Our top priority is to provide the best service to all of our customers, whether they just need to scroll to see something happy, or purchase all of our favorite styles. We work every day to make CHIC resemble fun things only and inclusive to everyone. We are here for you!

What is Shop The Chic Girl all about?

We love a party, sparkling drinks, sunshine, and over the top outfits, but more than anything we are all about fun things only! We focus on the good and the rest will fall into place. CHIC is more than fashion, it is a lifestyle! We hold our faith tight and set out to see the best in everyday! We only hope to share that joy with you through a love for clothes and fun!