Santiago Heel

Your order will ship the following Monday, Wednesday, or Friday following purchase date. All orders $150+ ship free!

Want to make a return!? No problem! We want you to LOVE your purchases and be fully satisfied! Follow these easy steps below:

• Email hello@shopthechicgirl.com for your return to be approved. 
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Accessories, seasonal items, swim, and anything discounted 30% or more is final sale. No exceptions.
• Once your return is approved, items must be returned within a 30-day time frame. Meaning, the item must be back in hand to us within 30 days of purchase including allotted shipping times.
•  Shoes purchased in-store are final sale. Shoes purchased online have a 14-day return window. If purchasing shoes online, you will complete the above approval process. 
• Please ship returns back to us here:

CHIC

16157 Perkins Road

Baton Rouge, LA 70810

• The customer is responsible for all shipping fees to return the item. We are not responsible for lost, stolen, or damaged returns. If possible, email us at hello@shopthechicgirl.com with a tracking number so we know when to expect your return.
• Returns must include the Return Approved Invoice Form when returning. 
• Once we receive your return, please allow 5 days for us to process your store credit to your account.
• Returns will be issued as a store credit on whichever platform the item was purchased. If purchased in-store or on our Shopify website, your store credit will be issued there. If you purchased through our CommentSold App, your store credit will be issued there. 

You can always contact us for any return questions at hello@shopthechicgirl.com. We are here to help!

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using your issued store credit.

Refunds
We only issue store credit for returns at this time. Even though your item didn't work, we hope that the next time you shop you will be able to find something you'll love & feel good about!

We know online shopping can be hard! Since our styles are from a variety of different designers, each style runs differently. We provide sizing details on each product page to help in your size choice.

Kelley's Sizing Details:

Kelley typically wears a size small in most items.

Height: 5'6 Bust Size: 36C Jean Size:27 

Kelly's Sizing Details:

Kelly typically wears a size small in most items.

Height: 5'4 Bust Size: 34DD Jean Size:25

Sophie's Sizing Details:

Sophie typically wears a size medium in most items.

Height: 5'7 Bust Size: 34B Jean Size: 27 

Still need help with sizing? We are here to help! Email us at hello@shopthechicgirl.com

CHIC Storefront
16157 Perkins Road
Baton Rouge, LA 70810
(225) 448-5877
hello@shopthechicgirl.com

What are your hours of operation?
Of course, shopthechicgirl.com is open 24/7 365, but CHIC storefront is open Monday–Friday 10a– 5p and Saturday 10a– 4p CST.

How can I contact you?
The best way to contact us is to email hello@shopthechicgirl.com or call our storefront at (225)448-5877.